Frequently Asked Questions

FAQs

What payment methods do you accept?

We accept all major credit and credit card including AMEX. All credit and debit card payments are processed through SagePay. We also accept payments through PayPal.

Can I pay over the phone?

We accept telephone orders. To order please call 020 8203 9666. Please make sure you have your credit/debit card ready.

What is your low price guarantee?

Quite simply that! If you find a lower published price we promise to beat it by 5%! Terms and conditions apply, please see our Price Beat Guarantee page.

My item is faulty/broken

If your item arrives broken, or develops a fault after purchase, don’t worry. All our products are covered by the manufacturer’s warranty. Simply return the product to us and we will offer either a replacement or a full refund.

I received the wrong item

If this happens please let us know and we will send the correct item along with a pre-paid postage for the wrong item.

I’m not happy with my purchase, can I return it?

All our sales come with a 14 day money back guarantee as long as the purchase remains in re-sellable condition. Please see our Returns Policy for more information.

I wish to change/cancel my order

Not a problem. Please call us on 020 8203 9666 as soon as you can. This is best done before we process and dispatch your order.

How long can I expect my refund to be processed?

We aim to process refunds as soon as we receive the returns, though it may take up to 7 working days for the refund to appear in your account.

Do you ship outside of the UK?

We ship worldwide! Our standard international postage rate is £9.50 for all orders. Please see our Delivery for more information.

How long will it take for my order to be process and dispatched?

We aim to ship all order same day (excluding weekends and public holidays). Any orders made before 2pm are dispatched same day. Orders made after 2pm will likely be dispatched the following day.

How long will it take until I receive my order?

We ship with Royal Mail First Class as standard. Delivery time is normally 1 – 2 business days from dispatch, however sometimes things can take a little longer. We also offer Express and Tracked delivery options. Please see our Delivery page for more information.

Is it easy to replace a bulb by myself?

All our bulbs are standard fits, so it isn’t difficult to replace yourself. Please consult your car owner’s manual for specific guidance.

Will this bulb fit?

We have a powerful number plate and car recognition software which will guide you in all you bulb purchases. If you have any further queries please get in touch.

What do I do if I can’t find my vehicle on your website?

In the unlikely event that your car isn’t listed, please get in touch and one of our team will gladly assist you.

How secure and private is my information?

At IgnitionLine we take your privacy very seriously. We promise never to share any information you give us. For more information please see our Privacy Policy 

How do I contact customer services?

We have live support where you can receive instant answers to your questions. You can also either call us on 020 8203 9666 or email us at info@ignitionline.com.

How do I use a promotional code?

When you make your way to checkout you will be given the opportunity to insert your promotional code. The discount will then be displayed under your Total Balance Due.

×